HERE TO HELP
Got a question? Don’t worry – we’re here to help. Here’s a list of answers to common queries about delivery, returns and more.
1. How do I return an online order?
Returns by post
You can return any online purchases to us by post at the below address.
Superkidz Web Returns, DC Goods In, 12 High Street, Emsworth, Hampshire, PO10 7AW, UK
The parcel should contain the items you want to return, in their original condition, as well as your original delivery note with the returns section fully completed. Unfortunately we don’t offer free postal returns – you’ll have to pay for the postage unless you’re returning faulty or damaged items.
2. Where's my order?
Currently our Standard Home Delivery orders are arriving within 7 working days. For information on where your order is, visit our delivery page.
3. I've got a question about my order - how do I get in touch?
If you’ve got a question or problem and haven’t found a solution on our help pages, please get in touch with our customer care team using the details provided in the Contact Us section below.
- If you have a missing item, let us know what is missing and don’t forget your order number.
- If you have sadly received a damaged or a faulty item, please send a picture of the item and your order number.
If you can't find an answer on our help pages, please get in touch with our customer care team at firstname.lastname@example.org or give us a ring on 02393 872557.
Responses are still taking a bit longer than usual - we're trying to get back to order related enquiries within 7 days. Thanks for bearing with us - we're so sorry for any inconvenience caused.
You can also write to us at:
Customer Services, Superkidz and Home Oasis, 12 High Street, Emsworth PO17 6DG (please be aware, this is not a returns address).